You may return any purchase to us made over the web to us subject to the following:
- Items must be returned unused, with all original packing material within 14 working days of purchase
- Items must be unused and in a saleable condition
- Items such as wigs, makeup, teeth or underwear must be returned unopened and unused with the tamper seals in place where tamper seals are provided
Include the delivery note or a copy of your email invoice with the goods. Send the goods in appropriate packaging.
We do not refund return shipping costs: it is your responsibility to return items to us; we recommend using a traceable service offering proof of delivery such as Royal Mail Signed For 1st Class. FancyDogs cannot be held responsible if anything is lost, stolen or damaged in transit.
Refunds will be made to the card that was used for the original purchase. Refunds are processed as soon as possible. Your bank/credit card provider can take up to five working days to credit your account after we have notified them of a refund.
None of the above affects your statutory rights.